When Uploading Drone Renewal Do You Have to Give Photo

Frequently Asked Questions
	FAQ categories: Agile Flights Archived Flights Billing General Equipment
	Agile Flights		Back to the superlative
	What happens to my flight information when I attain the plan maximum? Priority: 50 As long as the plan is active the system will keep flights indefinitely, up to your programme maximum. When the plan maximum is reached, your older flights will be archived automatically for the period specified by your programme. During the Archive Menses, you can upgrade your plan which will restore these flights from the annal. Flight data will not be available after the finish of the archive period.		Can I delete agile flights to access archived flights that are exterior my plan'southward quota? Priority: 40 Yes, as long as the flying is still in the archive, you tin can delete newer flights until the flight you are trying to access becomes bachelor.
	What happens if I exceed the number of allowed drones or batteries for my plan? Priority: 30 If you exceed the number of allowed drones or batteries, only the virtually recent ones will be displayed. Older ones will not be removed, but volition be unavailable.		Practise default batteries or default drones count against my quota? Priority: twenty No, default batteries and default drones that are created automatically for you due to lack of serial number in the flight logs do not count against the plan quota.
	If I first with the Calorie-free plan, and and then upgrade to HD 360 Gold or Pro, can I download my older original log files? Priority: 10 Yes, equally long as yous upgrade before your flights are removed from the annal, the original log files will be bachelor.
	Archived Flights		Back to the top
	When does the Annal Period brainstorm? Priority: eighty The Annal Period begins at the time the flight enters the archive. Then, for example, if a flight for an HD Free account was archived on Nov 1, 2016, that flight would be kept in the annal until May 1, 2017. Afterward May one, 2017, the flight cannot be restored to the active flights from the archive. Before May i, 2017, the user will accept the opportunity to upgrade their account and restore their Archived Flights into the Agile Flights.		At the end of the Archive Period, will I be able to go my photos back if I re-upload my logs? Priority: 70 If the logs are from the DJI Go app, then yes. Using the DJI GO app, photos are stored inside the log files (typically up to iv photos). If you are using a flying app other than DJI GO, and so no. Photos are not office of the original log file for other flight apps.
	Can I restore a specific flight? Or do I have to upgrade the entire archive? Priority: sixty Currently, we can just restore flights in bulk, but we are working on the ability to selectively restore specific flights.		Tin I purchase additional fourth dimension for flight archiving instead of upgrading my plan? Priority: 50 No. Not currently, but we are exploring boosted storage and archival offerings.
	Does the annal period start when I upgrade my account? Or when the flight was initially uploaded to my account? Priority: xl The archive period is specific to each flight. It begins once the flight moves from your active account to the archive. Flights will be moved automatically from your agile flights to the archive once you reach your plan flight quota.		If the number of archived flights is all the same greater than the selected upgrade plan quota, will it nevertheless restore all of my archived flights? Priority: 30 No. For example, if you are a Hard disk drive Free user with 500 flights archived and y'all elect to upgrade to Hard disk drive 360 Lite (allows up to 400 active flights), merely the virtually recent 400 flights from the archive will exist restored to your agile business relationship. The additional 100 flights would remain in the annal for the remainder of the new annal flow (for HD Lite, the annal period is 12 months). In lodge to restore the entire archive of 500 flights, y'all would need to upgrade to Hd 360 Gold (allows upwards to one,200 flights).
	What happens to my shared flight if the flight gets archived? Priority: 20 Shared flights volition no longer be accessible once the flight has been archived. If you upgrade your program and restore the archive within the archive menstruation, the shared flight volition be active and available through the link originally provided.
	What information can I run across in my active flights vs. archived flights? Priority: x Once a flight is moved to the archive from your active business relationship, y'all will no longer be able to see individual details of the archived flights. Data from the archived flights is however used in the calculation of amass statistics. In club to admission details of archived flights, you will need to upgrade to a higher programme and restore the archived flights. Delight see the table below for specific details: Active Flights Archived Flights After Archived Flow Deleted past User Prove in flight list Included in Overview Included in 'HD Charge' battery calculations Included in Battery Trends (Hard disk 360 Aureate and above) Included in Maintenance history (Hard disk drive 360 Gold and in a higher place) Included in Reports (Hd 360 Pro) Partial data Partial data Ability to recover detailed flying data Detailed Health Analysis Resolution of 10 records per second Battery Efficiency Battery Modest/Major Deviations Volts and Amps Reports Battery Info (serial number & temperatures) Sensors and Controls Health Access to Photograph Storage CSV and KML downloads Flight Sharing Options Wind Calculation Reports Can I share my flights Ability to download original Flight log file (HD 360 Gold and in a higher place)
	Billing		Back to the height
	Can I upgrade or abolish my plan at whatsoever time? Priority: 40 Yes, yous can upgrade or cancel your plan at whatsoever fourth dimension via the Billing tab under your account settings. Upgrading a plan volition summate pro-rated charges between the new program and the erstwhile plan, so you only pay for the fourth dimension you use each plan. When you abolish a program, your carte will not be charged again, and you may continue to use your programme until the end of your paid period.		Can I pay with Paypal? Priority: 30 Total Paypal support volition come in the time to come. In the meantime, if y'all are interested in paying for a yearly program via Paypal, please contact us or e-mail billing@airdata.com with the program y'all desire to subscribe to and your Airdata e-mail. We will then send you a transmission, one time payment request via Paypal. You can then complete the payment via Paypal, and shortly after we volition update our arrangement with your payment and subscription.
	Do you offer plans with more flights? Priority: 20 Yes. Once yous click 'Sign Up' under the 'Hard disk drive 360 Pro' plan, you can select larger plans.		How can I cancel my programme or remove my card? Priority: 10 You tin can cancel your plan or remove your card past going to My Account -> Billing folio. If you remove your card, your subscription will not exist able to renew. If you lot cancel your plan, your carte du jour will not exist charged over again, and your account will remain subscribed until the end of the billing catamenia.
	General		Back to the top
	I have 2 drones, which plan exercise I demand? Priority: 60 It depends. If yous simply want to view the flight reports nether "FLIGHTS" (immediately under "MY LOGS"), then the Lite plan would work, every bit at that place are no drone limits in these flying reports. However, if you also want to have access to the "BATTERIES" and "DRONES" sections (immediately nether "MY LOGS"), which include bombardment trends, usage assay and flight history - then you would need the Gold or Pro program.		Can I still access my data if I abolish paid subscription? Priority: 20 If you elect to abolish your subscription, your account volition remain agile through the end of the current billing wheel (monthly or yearly). At that signal, your business relationship will be moved to our Hard disk Complimentary plan. Your 100 most recent flights will remain active in your business relationship. Any flights in excess of the 100 flights volition be archived. The archive menstruum for HD Free users is six months. As well, you volition only have access to functionality provided in the HD Free plan.
	Exercise you offer a trial menstruum? Priority: 10 Yep! If yous're unsatisfied for any reason, you can abolish your account within the showtime 30 days and asking a full refund, no questions asked.		Can I nevertheless apply Hd Sync with Airdata? Priority: nine Yes. HD Sync volition continue to work with Airdata.
	Equipment		Back to the top
	How do I add new batteries or drones? Priority: fifty Generally at that place is no need to add new batteries or drones. New Drones or additional batteries should be automatically detected and created when y'all upload or sync the initial flight. Notwithstanding, in some cases, your logs may non report battery serial number on all flights. For case: DJI Mavic Pro users who fly with an iOS device with DJI Become 3.1 or DJI Get 4.0, where the battery serial number is not properly reported in the flight log. In that case, you lot tin add the battery manually by going to the BATTERIES department and clicking Add Battery at the lesser left.		Why exercise I keep seeing new batteries and drones pop up in my account? Priority: xl Tertiary party flight apps that use the DJI GO SDK sometimes report different serial numbers for the same equipment, e.g. batteries and aircraft. These 'encoded' serial numbers, are sometimes different than the serial number printed on the device. In social club to avert duplicate data for the same equipment, delight use the Merge function (go to the Merge Tab under the Batteries or Drones section for more than item). Once merged, all future flights should be linked automatically to the correct batteries.
	Why is my flying assigned to a "Generic" or "Default" battery or drone? Priority: 30 If your flight is not registering a specific drone or bombardment, it is likely due to the absence of a drone or bombardment serial number captured in the flight log. In the effect your flight is registering a generic or default drone or battery, you can manually modify the associated drone or bombardment for a specific flying. Click on the flying, and so under Full general -> Details, click Change to the correct of the Associated Drone or Associated Battery.

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Source: https://airdata.com/faq

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